LexisNexis

The Challenge:

Finding adequate sales, service and technical support for the company’s Mainframe IT environment. / Acquiring this difficult-to-source skill set in a cost-effective manner.

The Solution:

GHS filled gaps in LexisNexis’ Mainframe Support team through a cost-effective augmentation program

Benefits

Ability to maintain a key technology asset like Mainframe to promote and achieve LexisNexis’ vision and business goals. / Leveraging existing resources at reduced costs.

GlassHouse Systems (GHS) Provides Cost-Effective Support to Augment Mainframe System

LexisNexis Canada’s Success as a Tech Powerhouse of Knowledge

LexisNexis Canada (LNC) is a part of LexisNexis Legal & Professional, a global provider of information and technology solutions that enable professionals in legal, corporate, tax, government, academic, non-profit organizations to make informed decisions and achieve better business outcomes.

During the 1970s, the company pioneered the electronic accessibility of legal and journalistic documents, and today, it holds an enviable position in the world of Big Data. They hold the world’s largest database for legal and public records’ related matters. Part of RELX Group, LexisNexis Legal & Professional serves customers in more than 175 countries with 10,000 employees worldwide.

With its admirable legacy and wealth of experience and knowledge, LexisNexis is a much-admired name in the legal field, and its influence only continues to grow. By harnessing the powers of technology, and staying on top of it, the company aims to provide dynamic, cutting edge content that allows professionals to wield knowledge with confidence.

LexisNexis Canada’s Success with Augmentation Model for Mainframe Environment

LexisNexis has the largest database in the world, and even overtakes that of the Library of Congress. Undoubtedly, as an organization riding on such an ambitious path, the company has distinct IT requirements.

New technologies are changing the way legal professionals do business and LNC’s objective is to build solutions that are ever more intuitive and efficient to use. The company’s challenge was to find sales, servicing and technical support in its Mainframe environment – a difficult-to-source skill set. Many employees supporting Mainframe are nearing retirement age, and new talent is not easy to find. The associated challenge for LNC was to fill this talent gap in a cost-effective manner.

The solution was identified in partnering with GHS in an augmentation model to the company’s existing Mainframe Support team. GHS provides a costeffective solution to this rare skill set, thereby helping LNC to keep up its competitive advantage. “GHS has always been innovative and sensitive to our requirements. We strongly value our relationship with GHS and what they add to our organization,” says Steve Harvey, Head of IT, LexisNexis Canada.

LNC has used the IBM mainframe platform since the purchase of Quicklaw Inc. in 1972. LNC has an IBM zEnterprise mainframe and attached IBM System Storage DS8870. The company currently uses WebSphere Liberty supporting web access to their comprehensive legal data that resides on their mainframe infrastructure. Their z114 runs multiple logical partitions, with a test logical partition for development and testing, and a Parallel Sysplex for the Production and Quality Assurance logical partitions.

LNC also uses “soft capping” to manage the software costs. Web browser users search the LNC database of Canadian legal decisions using a very fast text search engine that retrieves cases to match the search arguments and illustrates the current status of the decision. A group of legal trained editors work around the clock to add new decisions to the database, and annotate them with a legal summary to assist searches and also trace the citations.

GHS has been LNC’s trusted technology partner for over 10 years, and provides sales, servicing, and technical support to the company’s mainframe environment.

Background

Client Testimonial

“LexisNexis relies heavily on GHS for its mainframe programming and architecture skills. We engage GHS to provide us with competitive technology insight and solutions that help our team be reactive to the changing requirements of business-based IT technology.”

STEVE HARVEY
Head of IT, LexisNexis Canada

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