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Privacy Policy 


This privacy policy (“Policy”) has been implemented and provided in order for you to understand how we collect, use, disclose, manage and protect your personal information, throughout your interaction with GlassHouse Systems via our website ( (“Website”), network applications, or other interactive services. This Policy also covers the information we may collect offline, such as when you telephone us, visit us in person or interact with us at an event. By using the Website or otherwise interacting with GlassHouse Systems you agree to the practices outlined in this Policy. If you do not agree, you should not interact with the Website or otherwise provide GlassHouse Systems with your personal information.

What is personal information/personal data?

Personal information/data is information about you as an identified or identifiable individual. The definition of personal information/data may vary depending on your jurisdiction. For purposes of the Personal Information Protection and Electronic Documents Act (“PIPEDA”), it is information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. In the United States, personally identifiable information (“PII”) is any data that could potentially identify a specific individual. Under the California Consumer Privacy Act of 2018 (“CCPA”), personal information is information that identifies, relates to, describes, or is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household. Under the General Data Protection Regulation (“GDPR”), personal data includes work email addresses containing a business partner’s name or any business contact information tied to or related to an individual (ex. name, job title, company, business address, work phone number etc.).

Aggregated, statistical or de-identified information is not considered personal information/data, and information/data generated through your use of our Website is not personal information/data unless we can combine it with other information that would identify you.

GlassHouse Systems may collect information from individuals and representatives who visit the GlassHouse Systems website, or register to receive notifications and/or product/services from GlassHouse Systems.

GlassHouse Systems may collect information that has been provided to us directly by you when you apply for a position, do business with or make a purchase from GlassHouse Systems, register an account with us, communicate with us through email, chat, fax, or phone, or access our Website. This information may include your name, email, information you choose to include in the body of your email, postal/shipping/billing address, IP address, phone number, employee identification number, financial information, business information, commercial information such as records of products or services purchased, internet or network activity such as browsing or search history, or any other information voluntarily disclosed by you.


Like many websites, our Website requires that you accept cookies in order to use it. Cookies are small text files that are placed on your computer by websites that you visit to automatically collect information. They are stored on your computer's hard drive and enable the website to recognize you. Cookies do not contain any personal details.

Cookies are widely used in order to make websites work, improve performance, or assist us in recognizing you, such as when you log into your account. Our Website sets cookies which remain on your device for differing times. Session cookies expire at the end of each session and are deleted from your device after you close your browser. Persistent cookies remain on your device longer so that when you return to our website, you will have a better user experience. Most browsers are set up to accept cookies; however, the “help” feature of the menu bar on most browsers will explain how you can stop accepting cookies and how to turn off existing cookies.

GlassHouse Systems’ primary goal in collecting personal information is to provide users with a customized experience. GlassHouse Systems may use your information for the following purposes:

  • Personalizing customer experiences via customer registration on the website;
  • Employee and customer administration;
  • Processing requests, purchases/orders, payments and to prevent fraud;
  • Maintaining contact directories;
  • Advertising or marketing and gathering customer interests;
  • Complying with applicable contracts, legal and regulatory requirements; or
  • Conducting customer surveys (customer satisfaction surveys; qualitative market research).

GlassHouse Systems doesn’t sell Personal Information. GlassHouse Systems will disclose personal information solely for the purposes for which it was collected, as identified within this Policy and/or with the consent of the individual whose personal information was collected. GlassHouse Systems may be required to disclose your purchase information to OEMs or partners in connection with your purchase of certain products or services. As an example, many software publishers require us to provide them with information regarding the purchase of their products for, among other things, delivery, registration and/or license purposes. In many cases, we are contractually obliged to provide this information and may provide information to our business partners who work with GlassHouse Systems if that information is necessary in order for that work to be done or in connection with a merger, sale, acquisition of assets, or corporate reorganization.

GlassHouse Systems takes administrative, technical, and tangible security precautions to protect any personal information under our control from loss, theft, unauthorized use, access, disclosure, destruction and other online threats. GlassHouse Systems supports and endorses modern browsers with 128-bit encryption, and uses Secure Socket Layers. Additionally, GlassHouse Systems retains personal information only as long as necessary for the fulfillment of the uses as outlined in this Policy. After expiry of the retention periods, your personal information will be deleted or anonymized in accordance with applicable policies or agreements. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of the data.

GlassHouse Systems may periodically send you email regarding products and services. Additionally, if you have indicated upon registration that you are interested in receiving offers or information from GlassHouse Systems and/or our partners, we may send you direct mail about such products and/or services that may be of interest to you. You may opt out of receiving these emails or direct mail from GlassHouse Systems by following unsubscribe instructions provided within such correspondence.

How do I access/update/correct or delete my personal information?

You may have certain rights to access, update and correct the personal information we have collected from you. To request that GlassHouse Systems provide access to, update, correct and/or delete your personal information in our system, please contact us at We may deny your deletion request if retaining the information is necessary for us or our service provider(s), to the extent permitted by applicable law.