Case Study: University of Toronto
Through a simplified SAP infrastructure and the introduction of GlassHouse Systems Managed Services, University of Toronto has been able to reduce operational costs, increase systems availability and improve on the SLA for SAP. GlassHouse Systems’ expertise in UNIX, Linux, network and storage combined with their ITIL-based managed service process has significantly improved IT’s ability to accommodate the university’s demand for technology.
“GlassHouse provides the skills and processes to ensure our systems perform at its optimal level. Our internal teams are no longer focused on maintaining technology but rather the development of the applications that help us grow.”
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Senior Manager of Technical Services and Data Management