| Requirement |
Description |
Action |
Status |
|
Establish accessibility policies
(IAS, s 3)
|
Develop, implement, and maintain policies governing how the organization achieves or will achieve accessibility through meeting its requirements. |
Develop AODA Accessibility Policy. |
Completed.
Reviewed December 2023. |
|
Establishment of multi-year accessibility plan
(IAS, s 4)
|
Establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers and meet its requirements. |
Establish a Multi-Year Accessibility Plan. |
Completed.
Reviewed December 2023.
Next review December 2024. |
|
Training
(IAS, s 7)
|
Every obligated organization shall ensure that training is provided on the requirements of the accessibility standards. |
Incorporate accessibility-related policies and material in new hire training modules.
Provide accessibility-related training to current staff, including volunteers and all those who provide goods, services, or facilities on behalf of GHS. |
In progress |
|
Feedback
(IAS, s 11)
|
Obligated organizations that have processes regarding feedback shall ensure that the processes are accessible. |
We now accept feedback via email, telephone, and verbally in person. We will accept and respond to feedback in other formats where possible, upon request. |
Completed. |
|
Accessible formats and communication supports
(IAS, s 12)
|
Obligated organizations must provide or arrange for the provision of accessible formats and communication supports for persons with disabilities. |
We will consult with clients and customers and provide documents in accessible formats where possible, upon request. We will do so in a timely manner and at no charge. |
Completed. |
|
Accessible websites and web content
(IAS, s 14)
|
The website shall conform with Web Content Accessibility Guidelines (WCAG) 2.0 level AA. |
We are working with our webhost to have our website conform to this standard. |
To be completed by end of January 2024. |
|
Employment standards
(IAS, Part III)
|
Employers must notify, consult with, and accommodate applicants, those engaged in the selection process, and successful applicants with respect to accommodations, as the case may be. Accommodations must be made for those individuals. |
Our job posts shall notify applicants about the availability of accommodations.
__________________________
We have updated our recruitment policies. We will notify all candidates on our job postings and all applicants including those selected for interviews and successful through the interview process about the availability of accommodations. We will engage in consultation where an accommodation may be required. Other, related policies have been updated (e.g., emergency response information, accommodation plans). |
Completed.
(December 2023)
___________________
Completed. |
|
Service Counters
(IAS, ss 80.41)
|
Newly constructed service counters or existing service counters that are redeveloped must conform to accessibility standards set out in the regulation. |
We have no immediate plans to redevelop our leased premises. If we do, we will audit our leased premises to ensure compliance with this section. |
N/A |
|
Waiting Areas
(IAS, ss 80.43)
|
Waiting areas, where seating is affixed to the floor, that are newly constructed or redeveloped must conform to accessibility standards set out in the regulation.
|
We have no immediate plans to redevelop our leased premises. If we do, we will audit our leased premises to ensure compliance with this section. |
N/A |
|
Maintenance
(IAS, s 80.44)
|
Obligated organizations must have procedures for preventative and emergency maintenance of the accessible elements in public spaces and procedures for dealing with temporary disruptions to those elements. |
We are developing procedures to ensure that immediate steps are taken to maintain and repair the accessible elements of the leased premises that are within our control and possession. |
On-going. |
Customer Service Standards
(IAS, Part IV.2)
|
Obligated organizations that provide goods, services, or facilities must establish policies and take steps to accommodate persons with disabilities (e.g., by training staff, notifying customers of temporary disruptions, and making documents and feedback processes accessible). |
We have reviewed our Accessibility Policy and will train our staff , including volunteers and anyone who provides goods, services, or facilities on GHS’ behalf on how to effectively accommodate our customers with disabilities. We have updated our employment and hiring processes so that applicants, interviewees, and successful candidates are afforded accommodations if required. These are among the many examples of how GHS has and will continue to comply with the Customer Service Standards. |
In progress. |
